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FAQs

General

Can I add to, or cancel my order?
How many months will my Day-timer hold?
How long does each refill last?
Are there any shops that stock Day-timer?
Calls to Day-Timer?

Delivery

Can my order be sent to an address outside the UK?
What is your delivery charge?
When will my order be delivered?
Can I have next day delivery?
Can my order be sent to a different delivery address?
Can I send orders to more than one address?
What happens if my parcel is held by customs?

Mailing List

How can I be added to your mailing list?
Can my details be removed from your mailing list
How can I recover my password?

Pricing

Why is the catalogue price different to the web price?

Returns

What is your returns policy and guarantee?
How can I return an item?
How long will it take to receive a refund?

Security

Are my details secure?


General


Can I add to, or cancel my order?

Orders are transmitted from the website directly to our despatch department and your order may have already been processed. Please email [email protected] or call 0844 557 2223 quoting the order number from your confirmation email.


How many months will my Daytimer hold?

Our standard ring size is 25mm. Some come with bigger 38mm rings to enable you to carry more pages at one time. Select the capacity that works for you! The handy chart below will help you compare ring sizes and capacities:

Ring

2-Pg-Day

1-Pg-Day

2-Pg-Week

51mm

10 months

12 months+

12 months+

38mm

8 months

12 months

12 months+

25mm

6 months

10 months

12 months+

 


How long does each refill last?

Each refill you order comes with 12 months’ worth of pages.


Are there any shops that stock Day-timer?

Day-Timer is available exclusively through mail order and so you will not find our products in any shops.


Calls to Day-timer?

Calls to Day-Timer on 0844 557 2223 from BT landlines cost 5p per minute, but other networks may vary


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Mailing List


How can I be added to your mailing list?

Simply register on the website. Make sure you include your email address so we can keep you up-to-date with all the latest offers and ranges.


Can my details be removed from your mailing list?

Yes, please email your name, address and email address details plus your customer number (if known) to [email protected]


How can I recover my password

If you have forgotten your password please click on the forgotten password link on the login page and we will email you details of how to change the password.


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Pricing


Why is the catalogue price different to the web price?

Prices can differ for web exclusive offers. Regular web customers are emailed details of the latest promotions and sales. Catalogue prices are correct at the time of going to press but we reserve the right to change them.


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Security


Are my details secure?

To ensure that the Day-Timer web site meets your security expectations, our site uses a Secure Socket Layer (SSL) to establish a secure communication channel between our server and your browser. We always use this industry-standard encryption technology when transferring and receiving consumer data over our Site. Paying by credit card across the Internet is now as secure as any other transaction, especially at www.daytimer.co.uk. To view the certificate confirming this: click the right hand mouse button on the page where you enter your credit card details. From the menu that appears select "Properties" and then "Certificates". The site will then display the certificate proving it is secure.


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Delivery


Can my order be sent to an address outside the UK?

Yes, deliveries to Europe take around 5-10 working days, dependent on the method of shipping you choose. For the rest of the world, please allow up to 15 days. The cost and speed of delivery is based on the delivery address, the weight of your parcel, and the delivery method you choose. The cost will be calculated when you are in checkout.


What is your delivery charge?

Our standard delivery charge is £4.50 +VAT per order to the UK. You will only be charged once per order, regardless of how many items you order or how many parcels we despatch.  We also offer express shipping within the UK, please see checkout for details.  Outside of the UK, our delivery charges vary based on the delivery address, weight of your parcel, and the delivery method you choose.  The cost will be calculated when you are in checkout.


When will my order be delivered?

The speed of delivery is based on the delivery address, the weight of your parcel, and the delivery method you choose. Where delays are likely, we will keep you informed (please provide us with a daytime telephone number and email address).


Can I have next day delivery?

Express delivery is available to UK mainland addresses (excluding some Scottish addresses) if you place your order before 12 noon Monday to Thursday. We do not deliver on Saturday. Orders placed on Friday before noon will be delivered the following Monday. The cost is £7.95 + VAT. A signature is required for receipt.


Can my order be sent to a different delivery address?

Yes, if it is more convenient we can deliver to a different address e.g. your work. We can deliver to your family and friends anywhere in the world.


Can I send orders to more than one address?

Yes, but you must place each order separately.


What happens if my parcel is held by customs?

Customers are responsible for local import duties.  It is unusual for our parcels to be held but if this does happen, you may have to pay local import duties.


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Returns Policy


What is your returns policy and guarantee?

We want you to be delighted with your purchase. If any product you order from Day-Timer fails to meet your expectations (and you are the sole judge), you may return it immediately, for a prompt refund, exchange or credit.


How can I return an item?

If you are not completely satisfied with any product you can return it immediately in good condition for a prompt refund, exchange or credit. Handling and carriage fees not refundable. To ensure your return is processed correctly, please call us on 0844 557 2223 or email us at [email protected].  Full instructions on how to return goods will be given.


How long will it take to receive a refund?

Returns are processed within 48 hours of receipt at our warehouse but please allow 14 days for clearance to your card account.


100% Guarantee

We want you to be delighted with your purchase. If any product you order from Day-Timer fails to meet your expectations (and you are the sole judge), you may return it immediately, for a prompt refund, exchange or credit.


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